Warranties
Every Frankford product is engineered for long-term performance, and our warranty reflects that commitment. Review coverage details for frames, fabrics, and components across our collection.
Residential Warranties
Wind ratings do not form part of, nor fall under, any of Frankford Umbrellas’ warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and should not be relied upon as a guarantee of performance. Wind ratings are extremely variable, depending on the surrounding environment, elevation, gusts, etc. In high wind or sudden extreme weather conditions, umbrellas should be closed and secured immediately, regardless of size, weight, or base weight, and never be left unattended outside in the open position.
Frankford will not be held responsible for damage to your umbrella, furniture, or property. Frankford Umbrellas’ price index and Catalog contain minimum recommendations for necessary weight, but this can vary depending on conditions.
Warranties and published wind ratings do not apply to any umbrella on a rooftop or an elevated patio above the ground level of the property.
Frankford offers 9 oz. marine-grade solution-dyed acrylic fabric from several mills, including Sunbrella®, Outdura®, and RECASENS. All marine-grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase.
All upholstery-grade fabrics carry a 5-year warranty from the original date of purchase.
The product must be properly installed, maintained, and used under normal use and environmental conditions. Damage caused by contact with foreign objects, misuse, negligence, vandalism, acts of God, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, rot, mildew, or acts of nature are not covered.
Damage caused by storage method or location used by clients is not covered.
To ensure product longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined below. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pinholes over extended use.
We strongly suggest the use of a protective cover safely storing the umbrella outdoors and harsh weather outside. Damage resulting from this is not covered under warranty.
When opening and closing the umbrella, the user must ensure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
Frankford warrants the crank and auto-tilt mechanisms in the MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto-tilts, push-button tilts, and para-cord.
Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, MARELLA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and AVALON for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure.
This warranty does not include damages sustained to these umbrellas if operated improperly, while in any degree of tilt, or left unattended.
Before opening any umbrella, gently “fluff” the umbrella ribs (spread them apart by hand) first, and then begin to open the umbrella. If you feel any impingement whatsoever during opening, halt opening and repeat this process until there is no more resistance.
Frankford warrants all powder-coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA, MARELLA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coating on aluminum masts only.
Frankford warrants the frame structure of the LAUREL, EMERALD COAST, FC101, SHADESTAR, LIFEGUARD, and CB87 for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure.
Frankford warrants all umbrella bases for 1 year from the original date of purchase.
Frankford warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.
Non-warrantable damage to fiberglass ribs from the MONTEREY collection — Frankford offers a free replacement program for 3 years from the original date of purchase. Shipping charges are not included in this program.
Rust – is a natural part of the aging process for steel and iron-based materials; therefore it is not considered a defect and is not covered under any of Frankford Umbrellas’ warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
Galvanized Steel – will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which it is received.
Seaside and Indoor / Outdoor Pool Use – Salt and chlorides can accumulate on powder coat finishes and raw material finishes, such as Brushed Silver (MS) (umbrella specific) and Platinum (SR), leading to premature finish failure.
Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty.
Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize, or corrode. Such failure will void all warranties.
Frankford Umbrellas’ warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas’ warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford Umbrellas to Frankford bases equal to or greater than recommended will void all warranties. If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
Commercial Warranties
Wind ratings do not form part of, nor fall under, any of Frankford Umbrellas’ warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and should not be relied upon as a guarantee of performance.
Wind ratings are extremely variable depending on surroundings, elevation, gusts, etc. In high wind or sudden extreme weather conditions, umbrellas should be closed and secured immediately, regardless of size, weight, or base weight.
Frankford will not be held responsible for damage to your umbrella, furniture, or property. Frankford Umbrellas’ price index and Catalog contain minimum recommendations for necessary weight, but this can vary depending on conditions.
Warranties and published wind ratings do not apply to any umbrella on a rooftop or an elevated patio above the ground level of the property.
Frankford offers 9 oz. marine-grade solution-dyed acrylic fabric from several mills including Sunbrella®, Outdura®, and RECASENS. All marine-grade acrylic fabrics carry a 7-year warranty from the original date of purchase.
All upholstery-grade fabrics carry a 5-year warranty from the original date of purchase.
The product must be properly installed, maintained, and used under normal conditions. Damage caused by contact with foreign objects, misuse, negligence, vandalism, acts of God, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, rot, mildew, or acts of nature are not covered.
Damage caused by storage method or location used by clients is not covered.
To ensure product longevity, we recommend closing your umbrella and securing it with a tie band in high winds. We strongly suggest the use of a protective cover safely storing the umbrella outdoors in harsh weather.
When opening and closing the umbrella, ensure all fabric is pulled away from the ribs to prevent rubbing against frame or hardware. Damage from this is not covered.
Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new warranty period.
Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, MARELLA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and AVALON for 3 years from the original date of purchase.
This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure.
This warranty does not include damages sustained to these umbrellas if operated improperly, while in any degree of tilt, or if left unattended.
Before opening any umbrella, gently “fluff” the umbrella ribs (spread them apart by hand) first, then begin to open the umbrella. If any resistance occurs, halt opening and repeat until there is no resistance.
Frankford warrants the crank mechanisms in the MONTEREY for a period of 2 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, and para-cord.
Frankford warrants all powder-coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA, MARELLA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for 3 years from the original date of purchase.
This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coating on aluminum masts only.
Frankford warrants the frame structure of the LAUREL, EMERALD COAST, FC101, SHADESTAR, LIFEGUARD, and CB87 for 1 year from the original date of purchase.
This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure.
Frankford warrants all umbrella bases for 1 year from the original date of purchase.
Frankford warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of finishes, crumbling of concrete, or damage associated with transporting the base.
Non-warrantable damage to fiberglass ribs from the MONTEREY collection — Frankford offers a free replacement program for 3 years from the original date of purchase. Shipping charges are not included.
Same rust, galvanized steel, seaside/pool, maintenance, and weather-damage disclaimers as listed in the Residential section apply.
In the event any warrantable or non-warrantable damage occurs to our products while in possession of the customer, installer, or registered dealer, Frankford Umbrellas is not responsible for any costs associated with repairing such damage—including, but not limited to, travel expenses, tools, labor, or related service charges. These expenses are the sole responsibility of the party in possession of the product at the time the damage occurred.
Terms & Conditions
As a condition of doing business with Frankford Umbrellas, all persons involved in the commercial purchase, sale, or resale of Frankford products shall be bound by the following terms and conditions.
Distribution
Frankford reserves the right to respond to geographic and individual market and competitive situations by applying different policies to its various Dealers. Frankford also reserves the right to rescind or modify, in its sole and absolute discretion, any existing or future sales program or policy, or credit terms (if any) extended to a Dealer. In addition, Frankford may terminate any authorized Dealer, for any reason or no reason, in its sole and absolute discretion and without notice.
Errors
There may be errors in the prices, descriptions, or images of certain merchandise in our catalog or sales material. Frankford reserves the right to restrict orders of those items.
Liability
In no event will Frankford be liable to the Dealer for any lost profits, lost savings, or any consequential, incidental, or special damages arising out of or in connection with the parties’ relationship, even if Frankford has been put on notice of the possibility of such damages.
Without limitation to the foregoing, under no circumstances will Frankford be liable to the Dealer for punitive damages.
DISCLAIMER: Frankford reserves the right to alter or modify designs, product styles, or product specifications and discontinue frames and fabrics to the entire range of manufactured and distributed products without prior notice.
Wind Damage
Wind ratings do not form part of, nor fall under, any of Frankford Umbrellas’ warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings published on the wind ratings page on this site. Wind can be extremely variable, depending on the surroundings, elevation, gusts, etc. In high wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately, regardless of size, weight, or base weight and never be left unattended or tilted in the open position.
Frankford will not be held responsible for damage to your umbrella, furniture, or property. Frankford Umbrellas’ pricing indexes and Catalog contain minimum recommendations for necessary weight, but this can vary depending on conditions.
Elevated/Rooftop
Warranties and published wind ratings do not apply to any umbrella on a rooftop or an elevated patio above the ground level of the property.
Rust
Rust is a natural part of the aging process for all steel and iron-based materials; therefore it is not considered a defect and is not covered under any of Frankford Umbrellas’ warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained. Galvanized steel will show unavoidable imperfections due to the finishing process and therefore, must be accepted in the condition in which it is received.
Seaside and Indoor/Ourdoor Pool Use
Salt and chlorides can accumulate on the powder coat finishes and on raw material finishes, such as Brushed Silver (MS) (umbrella specific) and Platinum (SR), leading to premature finish failure.
Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty.
Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize, or corrode. Such failure will void all warranties.
General Disclaimer
Frankford Umbrellas’ warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas’ warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford Umbrellas to Frankford bases equal to or greater than recommended will void all warranties. If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
All warranty claims must be filed through the original showroom/dealer where the purchase was made. The showroom/dealer may ask for photos and/or videos describing the warranty claim.
